During Your Visit
Frequently Asked Questions
Can I park at the Mattioli Arena? Yes, we have a main car park on Memory Lane which is usually available for events on a first come, first served basis. Please check specific event details for confirmation. Our car parking is managed Parkingeye and is payable through the Evology Parking App and all details are displayed on site.
Is Mattioli Arena accessible to all, are there accessible toilets? Yes, the Arena is accessible by all event attendees. Toilets, including accessible toilets are available for attendees at all events. If you require assistance, please speak to a member of staff or security.
Is the Mattioli Arena cashless? Yes, the venue is fully cashless. We accept major credit and debit cards, as well mobile payments.
Does the Arena offer food and beverages, can I bring my own? We offer a full range of refreshments based upon the event you are attending. Please note, no external food or drinks are permitted in the Arena. Water is available for free where refreshments are offered as part of the event you are visiting. Where food and drink is available to purchase we operate a cashless venue, major credit and debit cards, as well mobile payments are accepted.
Can I bring my bags? You are permitted to take an A4 size bag into the Arena. One bag is allowed per person. We class small bags as no larger than A4 size or standard handbags. Backpacks, travel cases, laptop bags, camera bags and large tote bags are NOT permitted inside the Arena for security reasons. Please have all bags ready to be searched on arrival.
Am I allowed to leave and re-enter the arena during an event? The Arena operates a no re-admission policy; if you leave the venue for any reason, you will not be allowed to re-enter.
Does the Mattioli Arena have a smoking area during events? A smoking area is provided based upon the event and individual layout/requirements only, we are unable to provide a smoking area at all events, please check event signing and/or consult security upon arrival.
Do you have accessible toilets? Yes. We have accessible toilets on the ground floor of the Arena, should you have any access issues please speak to staff upon your arrival.
